Shipping & Delivery Policy

With the exception of specifically listed promotions on the website, Fox Coffee Comapny's delivery policy is listed below.

1. Free shipping with every order over HK$400 (after discount).

2. Delivery fee will be charged by weight for order below HK$400 (after discount).

Standard Delivery Service is available to Hong Kong Island, Kowloon, New Territories, Outlying Islands and Macau. This service is NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands. P.O Box is not accepted as shipping address.

Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.

For the buildings without lift or for the product that can only access through staircases, there will be additional delivery charge of $100 per floor, up to 8 floors.

1.The shipment will be ready in 1-2 business days upon confirmation of payment. This might vary depending on stock availability.

2.Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days.

3.Delivery service is only available from Monday to Friday, 9am to 5pm and Saturday, 9am to 12nn. No delivery on Sundays and Public Holidays.

Send us an email at info@pullman-hongkong.com for any order or shipping related queries about your Fox Coffee Online Store order. Fox Coffee team will respond within 2 working days of receiving the enquiry.